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Hospitality

Our focus in the hospitality industry is not only to provide safety for guests and/or customers but also creating a memorable experience of visiting your location. We have noticed over the years that safety personnel in hospitality tends to lack the pleasant and friendly environment demeanor that is needed to bring the best customer service experience to the guests and/or customers. Safety measures can create a less friendly environment. This is why we require our safety personnel to attend a training course in customer service, to learn the secrets in providing outstanding customer service.

Customer Service & Hospitality

Fire safety team play a crucial role in maintaining safety and security, however, their job is not limited to just that. They also need to be approachable and friendly to those they are protecting. This is why sound customer service practices are an essential part of their skillset. A good FLSD should be able to maintain a cordial relationship with everyone while ensuring the safety of the premises.

The first point of contact for visitors to a business is often the safety personnel, regardless of whether it's a store, office building, or warehouse. Their behavior can have a significant impact on the perception of the business. An unfriendly, inattentive or distracted employee can create a negative impression, while an employee who greets visitors with a warm smile and friendly words can create a positive atmosphere. A welcoming environment can enhance the experience of employees, customers, and visitors.

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Customer service training

Techniques used by top customer service workers in big corporate industries that will help you stand out in your role as a Customer Service Agent. 

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Another component of good customer service is empathy. That is the capacity to affirm a customer’s feelings and indicate that you can understand their frustration or pain — even if the problem was out of your control. In other words, empathy is putting yourself in someone else’s shoes — understanding their perspective from their point of view. When presented with a problem, demonstrating empathy goes a long way toward assuring the customer that you fully understand their problem.

Customer service in the hospitality industry is crucial for creating memorable experiences for guests. It involves not only meeting their needs but also anticipating them, ensuring that every interaction is positive and welcoming. Staff should be trained to handle inquiries and complaints with empathy and professionalism, making guests feel valued and appreciated. Ultimately, exceptional customer service can lead to repeat business and positive word-of-mouth referrals.

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(646) 807-7971

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